Shipment Policy

Effective Date: January 6, 2025

At FuzzyNapo, we understand that timely and reliable shipping is essential for your shopping experience. This Shipment Policy outlines our shipping methods, estimated delivery times, shipping charges, and other important details to ensure that your order arrives safely and promptly.

1. Shipping Methods and Availability

FuzzyNapo offers a variety of shipping options to meet the needs of our customers. We ship both domestically (within the United States) and internationally. The available shipping methods are as follows:

  • Standard Shipping: Available for both domestic and international orders. Estimated delivery times vary depending on the destination.
  • Expedited Shipping: For faster delivery, we offer expedited shipping. This option reduces the delivery time, but additional fees apply.
  • Express Shipping: Our fastest shipping option, available for U.S. and international orders. Express shipping ensures that your package arrives in the shortest possible time.

Shipping costs depend on the weight of your order, your location, and the chosen shipping method. The total shipping cost will be calculated and displayed at checkout before you complete your purchase.

2. Processing Time

Orders are typically processed within 1-2 business days after the order is placed. Please note that orders placed during holidays or peak seasons may experience slight delays in processing. We will notify you via email if there are any unexpected delays in processing your order.

If there are any issues with your order (such as product availability or payment problems), we will contact you promptly to resolve the issue before shipping your order.

3. Domestic Shipping

For U.S. customers, we offer the following shipping options:

  • Standard Shipping: Delivery within 5-7 business days
  • Expedited Shipping: Delivery within 3-5 business days
  • Express Shipping: Delivery within 1-2 business days

Please allow extra time for processing during holidays or high-demand periods.

4. International Shipping

We also offer international shipping to many countries around the world. International shipping times can vary depending on the destination. The estimated delivery times are:

  • Standard International Shipping: 7-21 business days, depending on the country
  • Expedited International Shipping: 5-10 business days, depending on the country
  • Express International Shipping: 2-5 business days

Please note that customs duties, taxes, and fees may apply to international orders. These charges are the responsibility of the recipient and are not included in the shipping cost at checkout.

5. Shipping Charges

Shipping charges are calculated based on the size, weight, and destination of your order. Shipping fees will be displayed during the checkout process. If you qualify for free shipping (based on promotional offers or minimum order value), the shipping fee will be waived.

6. Tracking Your Order

Once your order has been shipped, you will receive an email with tracking information. You can use this tracking number to monitor the progress of your shipment. Please note that it may take 24-48 hours for tracking information to appear in the carrier’s system after your order has been shipped.

If you experience any issues with tracking or delivery, please contact our customer support team, and we will assist you in resolving the issue.

7. Address Accuracy

Please ensure that the shipping address you provide is accurate and complete. FuzzyNapo is not responsible for delays or delivery issues caused by incorrect or incomplete addresses. If you notice an error in your shipping information, please contact us immediately to correct it before your order is shipped.

8. Shipping Delays

While we strive to ensure that all orders arrive within the estimated delivery time, there may be unforeseen circumstances that cause delays, such as weather conditions, customs processing, or carrier issues. We are not responsible for delays caused by third-party carriers, but we will do our best to assist you in resolving any issues.

9. Lost or Damaged Packages

In the rare event that your package is lost or damaged during transit, please contact our customer service team immediately. We will work with the carrier to investigate the issue. If necessary, we will issue a replacement or refund for the lost or damaged items, provided the issue is reported within 30 days of the shipping date.

10. Order Cancellations and Modifications

If you wish to cancel or modify your order, please contact us as soon as possible. Once your order has been shipped, it cannot be modified or canceled. In such cases, you may need to follow the returns process outlined in our Refund and Returns Policy.

11. Changes to Shipment Policy

FuzzyNapo reserves the right to update or change this Shipment Policy at any time. When updates are made, we will post the revised policy with the updated “Effective Date” on this page. Please check this page periodically for any changes.

Contact Information:
Email: info@fuzzynapo.com
Phone: (631) 668-0704
Address: 55 S Euclid Ave #6C, Montauk, New York