Sales Policy

Effective Date: January 6, 2025

Welcome to FuzzyNapo! Our Sales Policy is designed to ensure that you have a clear understanding of the processes involved in purchasing from our website, including order placement, pricing, payment methods, and shipping. We value transparency and aim to offer a smooth and efficient shopping experience. By purchasing products from FuzzyNapo, you agree to the terms outlined in this policy.

1. Order Placement

When you place an order on the FuzzyNapo website, you are submitting an offer to buy the products listed in your order. Once your order is placed, you will receive an email confirmation indicating that we have received your order. However, this does not constitute an acceptance of your order. Your order will be processed and shipped only after we verify the product’s availability and confirm your payment.

2. Pricing and Availability

We strive to provide accurate and up-to-date pricing information on our website. However, prices and availability are subject to change without prior notice. All prices are listed in USD and are exclusive of taxes, shipping costs, and any other fees that may apply. The total price will be shown at checkout before you complete your purchase.

If there is an error in pricing or product availability after you have placed an order, we will notify you as soon as possible. In the event of a pricing error, we reserve the right to cancel or modify your order before shipping. If a product becomes unavailable after you have placed your order, we will provide you with a full refund or offer an alternative product of equal or lesser value.

3. Payment Methods

We accept a variety of secure payment methods to process your order, including:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal: Secure online payment system
  • Other Methods: You may also use other local payment methods or gift cards that are available on our website.

All payments are processed securely, and we do not store your payment information. By placing an order, you authorize us to charge your selected payment method for the total amount due.

4. Order Confirmation and Processing

After you complete your order, you will receive an email confirmation that your order has been successfully placed. This email will include your order number, item details, and an estimated delivery date. Once your payment is verified, we will begin processing and preparing your order for shipment.

Please note that orders are subject to availability. If we encounter any issues processing your order (e.g., an item is out of stock or there is a payment error), we will contact you via email to resolve the issue.

5. Shipping and Delivery

FuzzyNapo offers various shipping options to meet your needs. Shipping costs are calculated at checkout and are based on the shipping method and destination. Orders are processed and shipped from our warehouse in Montauk, New York.

  • Domestic Shipping: We offer standard, expedited, and express shipping for U.S. orders. Delivery times vary depending on the shipping method and destination.
  • International Shipping: We also offer international shipping. Additional shipping costs, taxes, and customs duties may apply to international orders. The buyer is responsible for any customs fees incurred.

Once your order has been shipped, you will receive a tracking number to monitor its progress. Please note that delivery times are estimates and can be affected by factors such as weather conditions, shipping carrier delays, or customs processing.

6. Cancellations and Modifications

If you wish to cancel or modify your order, please contact our customer service team immediately at info@fuzzynapo.com. If your order has not yet been processed or shipped, we will be happy to accommodate your request. However, if your order has already been shipped, we will not be able to cancel or modify the order, and you will need to follow the returns process outlined in our Refund and Returns Policy.

7. Sales Tax

Sales tax will be applied to orders based on the destination’s local tax laws and regulations. If applicable, the sales tax amount will be shown during the checkout process. The tax rate may vary depending on your location.

8. Promotions and Discounts

FuzzyNapo may occasionally offer promotions, sales, or discounts on our products. These promotions may be subject to specific terms and conditions, including a limited timeframe or restrictions on eligible items. Discount codes or promotional offers cannot be combined unless otherwise stated. Discounts will be applied during the checkout process, and any applicable terms will be clearly stated.

9. Customer Support

If you have any questions regarding our sales policy or your order, please reach out to our customer support team. We are here to assist you with order inquiries, payment issues, shipping questions, or any other concerns you may have.

Contact Information:
Email: info@fuzzynapo.com
Phone: (631) 668-0704
Address: 55 S Euclid Ave #6C, Montauk, New York