Payment Policy

Effective Date: January 6, 2025

At FuzzyNapo, we want to ensure a seamless and secure payment process for our customers. This Payment Policy outlines the payment methods we accept, the procedures for making payments, and the security measures in place to protect your financial information. By using our website and making purchases, you agree to the terms described in this policy.

1. Accepted Payment Methods

We offer a variety of payment options for your convenience. You can choose from the following methods when making a purchase:

  • Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
  • PayPal: PayPal is a secure and trusted payment method that allows you to pay using your PayPal account or linked credit/debit cards.
  • Gift Cards: If you have a FuzzyNapo gift card, you can use it as a form of payment for your purchase.
  • Other Payment Options: We may also accept other local or international payment methods, which will be indicated at checkout.

Payments are processed securely through third-party payment gateways, ensuring your financial information remains safe.

2. Payment Processing

Once you select your preferred payment method and complete the checkout process, we will process your payment. Your order will be confirmed, and payment will be charged to your selected payment method. If there are any issues with processing your payment (e.g., insufficient funds, expired card), we will notify you promptly, and your order will not be processed until payment is successfully confirmed.

We reserve the right to cancel an order if we are unable to process payment. If this happens, you will be notified, and any applicable charges will be refunded.

3. Payment Security

We take your security seriously. To protect your personal and payment information, we use SSL (Secure Socket Layer) encryption technology. This encryption ensures that your data is transmitted securely and is protected from unauthorized access. Our payment processors are also PCI DSS (Payment Card Industry Data Security Standard) compliant, further ensuring your information is handled securely.

We do not store your credit card information on our servers. Once the payment is processed, the details are securely stored by our payment gateway provider.

4. Authorization and Fraud Prevention

In certain cases, we may need to verify the details of your payment before processing your order. This verification may include asking for additional information, such as a photo of the card used or proof of identification. We use fraud prevention tools to ensure that all transactions are legitimate and protect both our customers and our business from fraudulent activities.

If we detect any suspicious activity or potential fraud in your order, we reserve the right to cancel or suspend the order until the issue is resolved.

5. Taxes and Fees

Depending on the shipping destination, taxes, and fees may be applied to your order. These charges will be calculated during checkout and displayed before you complete your payment. Sales tax is automatically added to orders based on your shipping address.

If you are located outside the United States, additional customs duties and taxes may apply. These fees are not included in the product price or shipping costs and will be the responsibility of the customer upon delivery.

6. Refunds

If you are entitled to a refund (for returns, cancellations, or other reasons), the amount will be refunded to your original payment method. Please note that processing times for refunds may vary depending on your payment method or bank.

If you paid using PayPal, the refund will be issued directly to your PayPal account. If you paid with a credit/debit card, the refund will be processed to the same card.

7. Changes to Payment Policy

FuzzyNapo reserves the right to modify or update this Payment Policy at any time. Any changes to this policy will be posted on our website, and the updated “Effective Date” will be shown at the top of this page. We recommend reviewing this policy periodically to stay informed of any changes.

FuzzyNapo
Phone: (631) 668-0704
Address: 55 S Euclid Ave #6C, Montauk, New York
Email: info@fuzzynapo.com
Website: https://fuzzynapo.com